Privacy Policy
How information supports your shopping experience.
Who we are
Lounbrex operates lounbrex.shop. You can contact us at [email protected] or at 5 Allée Du Muguet, 62970 Courcelles-Lès-Lens, France.
Information you provide
When you shop, place an order or contact us, the information involved may include your name, contact details, shipping and billing addresses, products selected, order and transaction information, and the content of your customer service communications. Payment information needed for a transaction may be handled by the payment service used for that transaction.
How information is used
We use information as needed to respond to requests, process payments, fulfill and support orders, arrange delivery, handle returns and refunds, maintain our services, and meet applicable obligations. We do not claim that visiting the website alone creates an order or authorizes a payment.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed where required by applicable law or to address a legal request.
Browser storage and technical information
Your cart stores product identifiers, selected configurations and quantities in local storage on your device so the cart remains available after a refresh. Hosting services may process technical request information needed to deliver the website. See our Cookie Policy for the browser storage used by this site.
International handling and retention
Our business address is in France and we serve customers in the United States. Information may be handled where we or relevant service providers operate. We keep information as necessary for the purposes described here and applicable obligations; no fixed retention period is stated.
Your requests
Depending on applicable law, you may have rights to access, correct or delete personal information, or object to or limit certain uses. Contact [email protected] to make a request or ask a privacy question. We will consider requests in accordance with applicable law.
Updates
We may update this policy when our practices change. The current version will be available on this page.