Your questions, answered.
Are these living plants?
No. Every plant in our collection is artificial and intended for indoor decoration. No watering is required.
Is the pot included?
Yes. Each product page describes the included pot, basket or accessories. Sets list the number of plants included.
How do I choose the right size?
Check the overall dimensions shown in centimeters and inches on each product page. Overall height includes the container or pedestal where stated; trailing products list their trail length.
How should I care for my plant?
Follow the material-specific care instructions on your product page. Generally, dust gently and avoid soaking, harsh cleaners, heat and prolonged direct sunlight. Keep natural baskets, cords and wooden accessories dry.
Where do you ship?
We ship to all 50 US states and Washington, DC. US overseas territories and APO/FPO addresses are excluded. Contact us before ordering to a PO box.
What does shipping cost and how long does it take?
Standard shipping is free on all orders in the confirmed delivery area. Handling takes 1–2 business days, followed by 3–4 business days in transit. The estimated total is 4–6 business days from the applicable processing starting point, not a guaranteed arrival date.
What is your order cutoff?
07:00 PM CST (GMT−06:00), fixed year-round without daylight saving changes. Business days are Monday–Friday excluding US federal holidays. Before-cutoff business-day orders start counting that day; later, weekend and holiday orders start the next business day.
Can I return an item?
Request authorization within 30 days of delivery. Change-of-mind returns must be unused, in original condition and packaging; the customer pays shipping back to France. No restocking fee applies. See Returns & Refunds for full details.
What if an item arrives damaged, defective or incorrect?
Email [email protected] with your order number and details of the issue. We cover applicable return shipping for our error, damage or defects; ordinary change-of-mind conditions do not prevent assistance.
When will an approved refund arrive?
An approved refund is returned to the original payment method within 10 calendar days.
How do I review payment and order information?
Review the total and details at checkout. A payment authorization and order acceptance must reflect the actual transaction result. Contact [email protected] if you need help with a purchase.
How can I contact Lounbrex?
Use our Contact Us page or email [email protected]. Our company and return address is 5 Allée Du Muguet, 62970 Courcelles-Lès-Lens, France.